Creating Participant Accounts

Participants, or recoverees (e.g., those individuals receiving peer services), can have personal accounts created to access their recovery plans, engagement notes, referrals, and to access telerecovery video calling with organization staff. Assigned peer specialists, peer care coordinators, peer supervisors, and organizational administrators can create a participant account by following these steps:

  • Following a brief-intake, navigate to the participant profile and click the "Create Participant Account" button.
  • All participant information from the brief intake will auto populate the account creation screen. If any information was not provided during the brief intake or subsequent engagements (e.g., missing email address), the staff member creating the account should manually populate these fields prior to account creation.
  • Click create, once all information is filled in, and the system will send a new account notification email to the participants email.
  • Participants must click the link in this email, which will log them in to RecoveryLink and require a password reset.

Note: To use the integrated RecoveryLink telerecovery video features, participants must have an account created for them. Telerecovery SMS and audio will work without a participant having an account (as long as they have a phone number associated with their participant profile that has "primary number" and "okay to text" and/or "okay to call" associated with the number).

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