How to open your browser's developer console and look for errors
If you're experiencing issues on our site, checking your browser’s developer console can help us pinpoint the problem. Here’s how to open it and look for errors—no matter which browser or operating system you're using.
Step 1: Open the Developer Console
Depending on your browser and device, use one of the following methods:
| Browser | Windows Shortcut | Mac Shortcut | Alternative Method |
|---|---|---|---|
| Chrome | Ctrl + Shift + J |
Cmd + Option + J |
Right-click → Inspect → Console tab |
| Firefox | Ctrl + Shift + K |
Cmd + Option + K |
Menu → Web Developer → Web Console |
| Edge | Ctrl + Shift + I |
Cmd + Option + I |
Right-click → Inspect → Console tab |
| Safari | (Mac only) | Cmd + Option + C |
Enable Dev Tools first (see below) |
💡 Safari Users: If the shortcut doesn’t work, go to Safari → Preferences → Advanced → check “Show Develop menu in menu bar.” Then use Cmd + Option + C .
Step 2: Look for Errors
Once the console is open:
- Click the Console tab (if it’s not already selected).
- Look for any messages in red—these are errors.
- You can copy the error text or take a screenshot to share with us.
What to Send Us
To help us troubleshoot, please send:
- A screenshot (or copied text) of the console showing any red error messages.
- A brief description of what you were doing when the issue occurred.
- Your browser name (e.g., Chrome, Firefox) and whether you're on Mac or Windows.
- You can use this website for convenience: https://www.whatsmybrowser.org/
Let us know if you need help with any of these steps—we’re happy to walk you through it.