Managing Participant Accounts

All participant's in RecoveryLink are intended to have one account across the entire application, as the application allows for the sharing and transferring of participant records with the appropriate consents. Participant accounts are created at the intake stage during the system required block "Participant Account Information". When performing an intake, staff users will provide the First Name, Last Name, Date of Birth for verification purposes, and then select whether the participant has an email to create a RecoveryLink account. Note: each unique email may only have one RecoveryLink participant account across the entire application - if the email is already in use, an error will be provided.

Staff users may elect to not create a participant account by selecting no at this stage. If an account is to be created, staff have the option of setting a temporary password and providing it to the participant or electing to have the system generate a welcome email with temporary password to be sent upon request of "forgot password?" on the participant portal to the participant's provided email. Once an account is created, either a participant or staff may modify these details from the Participant Profile > Manage Services > Account Information screen.