RecoveryLink - Core Application Overview

RecoveryLink is an electronic recovery record platform as a service (PaaS). The primary utility of RecoveryLink is allowing end users, whether enterprises, multi-site organizations, or single-site organizations, to have more control over the customization of key data collection elements and reporting analytics. The front-end application has been built on a headless API-based infrastructure to allow for easy integrations and data interoperability, as well as the extension of the core application through microservice modules and other add-on features as needed by each organization.

RecoveryLink offers several different user types across the application. Internal staff user types consist of volunteers, peer staff, supervisors, organizational administrators, and enterprise administrators. External user types consist of referral entity partner providers and participants.

Staff have complete access to all participant records at an organization, while maintaining the ability to have an assigned case load. Referral entity partner providers have the ability to login to manage their referral entity – including locations and services offered – as well as manage and provide input back on received referrals. Participants have more control over their records than ever before in the new application as well with a dedicated participant portal at portal.myrecoverylink.com This knowledge base provides end users of RecoveryLink an overview of our latest version, how it operates, and how key functions such as the customization engine work. This knowledge base can be used for new staff training, onboarding, and implementation periods for all types of customers of RecoveryLink. The knowledge base is split into sections of the application to allow for easy browsing. If you find that elements of the application are missing, please reach out to our team using the contact option at the top of your screen.